Good evening and hope all are having a good summer.

At the closing of our last WG meeting Noreen shared an encounter her folks had in trying to check on a medication for her Dad.  With her permission, I wanted to see if our WG could come up with a solution or a work around this encounter.  Are there other types of encounters we can document?  Please look at the comments Tom shared in responding to Noreens

"My parents were visiting with us last week and, as I believe you all know now, we all got COVID. We ran into trouble with ordering medication for my dad who is 79, early Alzheimer’s, but still in control of his own healthcare. My mom wanted to check on the Rx order at Walgreens to see if the meds were filled and reduce the number of times she needed to run to the store. But she was not able to get my dad’s consent to access his order because he needed his own account. But he doesn’t have a working email anymore. Then she wanted to check MyChart to see if his new diabetes medicine was ordered, but she couldn’t access his record. Same reason. So she’s back to waiting on hold forever because she had to call all the providers directly."  

Noreen further commended: At some point, and given GenZ’s preference for social media over email, I wonder how soon email will no longer be a requirement, or the only requirement.  

and then Tom shared the following:

This is the general use case that was considered for the underserved.