*ATTENTION WE HAVE A N NEW Join Zoom Meeting link:https://us06web.zoom.us/j/87605872193?pwd=HQI7AJKhLvpgtUxKyOYANVUKzsZW3U.1 https://us06web.zoom.us/j/87605872193?pwd=HQI7AJKhLvpgtUxKyOYANVUKzsZW3U.1Meeting ID: 876 0587 2193Passcode: 157149 * One tap mobile +13052241968,,87605872193#,,,,*157149# US +13092053325,,87605872193#,,,,*157149# US Dial by your location • +1 305 224 1968 US • +1 309 205 3325 US • +1 312 626 6799 US (Chicago) • +1 646 558 8656 US (New York) • +1 646 931 3860 US • +1 301 715 8592 US (Washington DC) • +1 669 444 9171 US • +1 689 278 1000 US • +1 719 359 4580 US • +1 720 707 2699 US (Denver) • +1 253 205 0468 US • +1 253 215 8782 US (Tacoma) • +1 346 248 7799 US (Houston) • +1 360 209 5623 US • +1 386 347 5053 US • +1 507 473 4847 US • +1 564 217 2000 US Good evening and hope all are having a good summer. At the closing of our last WG meeting Noreen shared an encounter her folks had in trying to check on a medication for her Dad. With her permission, I wanted to see if our WG could come up with a solution or a work around this encounter. Are there other types of encounters we can document? Please look at the comments Tom shared in responding to Noreens "My parents were visiting with us last week and, as I believe you all know now, we all got COVID. We ran into trouble with ordering medication for my dad who is 79, early Alzheimer’s, but still in control of his own healthcare. My mom wanted to check on the Rx order at Walgreens to see if the meds were filled and reduce the number of times she needed to run to the store. But she was not able to get my dad’s consent to access his order because he needed his own account. But he doesn’t have a working email anymore. Then she wanted to check MyChart to see if his new diabetes medicine was ordered, but she couldn’t access his record. Same reason. So she’s back to waiting on hold forever because she had to call all the providers directly." Noreen further commended: At some point, and given GenZ’s preference for social media over email, I wonder how soon email will no longer be a requirement, or the only requirement. and then Tom shared the following: This is the general use case that was considered for the underserved. If you don't have the technology, you cannot be discriminated against. << our primary principle; so let's find a solution!. *Let's look at the specific problem.* *The notification channel* - Sal should appreciate this. If that is not available, then account recovery is often blocked. It may be that this case is even illegal under ADA, although IANAL Does the group want to accumulate use cases now? Have a restful evening, Jim